Q: Do you offer repair services?
At this time we do not offer any repair services for products that we did not sell, this is mainly due to warranty issues.
Q: Do You Sell Hardware or Screens?
Perhaps at a future date we will add this to our repertoire but at the present time we do not.
Q: Do You Sell Outside of Houston?
As a matter of fact we do offer products outside of Houston, but NOT outside of Texas. For New Construction or Trade customers we have locations serving you in both Houston & Austin and their surrounding areas. For replacement projects we proudly serve the Greater Houston area, as well as Galveston, Humble, Kingwood, Katy, Sugarland, Richmond, League City, and The Woodlands. If you have any questions about our service areas please contact our offices, we’d be happy to speak with you.
Q: Is Your Showroom Open to the Public?
Definitely! We invite you to come out to meet with us and view our products anytime Monday – Friday from 8:30 a.m. until 5:30 p.m. and from 10:00 a.m. until 2:00 p.m. on Saturdays. No appointment is necessary.
Q: Do You Have Products in Stock?
We understand and appreciate your eagerness to hit the ground running with your project, but we do not carry any window or door products in stock. Everything is custom ordered to meet your homes specific needs. We pride ourselves on selling the last windows & doors that your home will ever need so we want to make sure that we get it right, ordering custom products is one way to ensure this.
Q: Can You Provide Me A Quote Over The Phone?
We believe in honesty and operating our company with the highest degree of integrity. Often times when providing quotes over the phone you will probably not end up with an accurate account of what your project will cost, we do not believe in this “bait and switch” method. Our process is simple, when you contact one of our offices a team member will ask you questions to get a general idea of what you are looking for. We take some basic information like your name, telephone number and address, lastly we set an appointment based on your schedule to have one of our trained professionals come out to your home, measure your windows or doors then go over all of your options. Once you are satisfied with your choice we will work up an accurate estimate for you that will not change from one day to the next.
Q: Does Renaissance Also Do Commercial Projects?
At this time we are able to complete small commercial projects. Please contact our offices directly so that we can discuss your projects specific needs.
Q: We need new windows/doors, but it may not be in our budget right now. Do we have other options?
That’s a great question! You definitely have other options available to you and our team would love to help you explore these. We work very closely with Synchrony bank and have helped numerous clients to finance their home improvement projects. Contact our office and schedule your in home consultation for more detailed information.