Certificate of Completion

From start to finish, Renaissance Windows and Doors makes every client—and their home—a priority. We start by answering your questions when you stop in to our showroom, and every step of the way after that. At Renaissance we understand that your house is more than a house; it’s your home, your safe haven, the center of your family life. In addition to bringing you top-quality products like Infinity by Marvin and Hurd, we also promise you the installation advantage of having those products installed by our professional installation team rather than contract workers hired “by the job.” This installation advantage works to your advantage in several ways: our installers are employees which means we have vetted them and they are insured; all installers are certified for lead paint removal; installers follow step-by-step guidelines for product installation which ensures quality work and protects you via our installation warranty.

Installation Process

Last week we blogged about our step-by-step installation process, which all of our masters installers follow on every job. This checklist was created and perfected to protect our clients and their homes, ensuring that every step of every job is correctly completed before the next one starts; from where to park, to installation, to debris removal, the checklist is designed to make the renovation process streamlined and stress-free.

Certificate of Completion

The Renaissance philosophy is to provide the best products available and professionally installed to ensure complete customer satisfaction. We also want your feedback, so that we can continually review and refine our practices for the best customer experience. This is why we provide all of our clients with a “Certificate of Completion” when a job is finished, which we ask you to take a moment to review so that we can actively enforce quality assurance. The checklist is short and only takes a few minutes to fill out, but the feedback is invaluable to our installers and our organization. In addition to asking you generally whether you would recommend our services in the future to family and friends, we want to know:

• If our installers arrived on time

• If our installers were professional and courteous

• If our installers demonstrated use of new products

• If the windows and screens function properly, and are easy to operate

• If the caulking as been applied to your satisfaction

• If zip walls and/or drop cloths were used

• If the job site was cleaned, vacuumed and the old product(s) removed

• If the alarm system was tested

• If the windows have been cleaned

• If you received the owner’s copy of the manual and warranty information

• If your overall application and installation meets with your expectations

Did you know that Renaissance Windows and Doors has a referral reward program? If you are satisfied with our work, and if your referral purchases six or more windows within 90 days, we will send you a $100 gift card. The best compliment we can receive is your recommendation and our referral reward is just our way of saying “thank you for your business” one more time.

Visit our Renaissance Windows and Doors showroom for more information on our products, installation guarantee and referral reward program.